INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the images shown on our website. All pictures are taken to accurately represent the American football gear we sell, including details like color, design, and branding. However, please note that slight variations may occur due to lighting or screen display differences. If you have any concerns about the product you receive, our customer support team is here to assist you!

Where can I view my sales receipt?

You can view your sales receipt in your Dome Defenders account under the "Order History" section. Simply log in to your account on our website, navigate to "My Orders," and select the relevant order to view or download your receipt. Additionally, a copy of your sales receipt is sent to the email address provided at checkout. If you have trouble finding your receipt, please contact our customer support team, and we’ll assist you promptly!

How can I return an item?

o return an item, log in to your Dome Defenders account and go to the "Order History" section. Select the order containing the item you wish to return and follow the prompts to start the return process. Ensure the item is unused, in its original packaging, and within our 30-day return window. Once approved, you’ll receive a return shipping label via email with instructions. If you need assistance or have questions, contact our customer support team, and we’ll guide you through the process!

Will you restock items indicated as “out of stock?”

We aim to restock popular American football gear as quickly as possible! Items marked as "out of stock" are typically replenished based on demand and availability from our suppliers. To stay updated, you can sign up for restock notifications by clicking the "Notify Me" button on the product page. If you need help finding a similar item in stock, our customer support team is happy to assist!

Where can I ship my order?

We ship American football gear to addresses within the United States and select international destinations. During checkout, enter your shipping address to confirm if we deliver to your location. For international orders, please note that additional shipping fees, customs duties, or taxes may apply. If you have questions about shipping to a specific location, contact our customer support team for assistance!

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